Terms & Conditions

Introduction

These terms apply to your use of www.swakfoods.com (the "website"), which is operated by Swak Foods Pvt Ltd, Office no 213, M Space, Nehru Nagar Rd, Pimpri, Pune, Maharashtra 411018 ("Swak Foods", "we", "us"). By using the website or placing an order, you accept these terms, together with our Privacy Policy, Shipping Policy and Refund Policy.

Cookies

The website uses cookies to remember visitor details and enable features such as the shopping cart. Some partners, such as our payment processor, may also use cookies.

Licence

Swak Foods and its licensors own all intellectual property on the website, including our name, logo, photographs and text. You may view and print material for personal use only. You must not republish, sell, rent, sub-license, copy or redistribute it.

Comments and reviews

We do not pre-screen comments and are not responsible for them, but we may remove any that are inappropriate. You must own the rights to anything you post, and it must not be defamatory, infringing or promotional. You grant Swak Foods a non-exclusive licence to use what you post.

Linking to our website

Government agencies, search engines, news organisations and online directories may link to the website without approval. Others may request approval by email; we aim to reply within 2–3 weeks. Links must not be deceptive or imply endorsement. Using our logo requires a trademark licence.

iFrames

You may not frame the website in a way that alters its presentation without our prior written permission.

Content liability

We are not responsible for content on third-party sites that link to us. We may ask for any link to be removed, and we will consider reports of offensive links. We do not guarantee that information on the website is complete or accurate, or that the website will always be available.

Orders, prices and payment

All prices are in Indian Rupees and include applicable taxes. Shipping is charged as shown at checkout.
Online payments are processed securely by Razorpay. We do not store your card or UPI details.
Cash on delivery orders must be paid in full to the courier at delivery.
We may cancel an order if a product is unavailable or a price was displayed in error; any amount paid will be refunded in full.

Operating terms

Packed products cannot be altered or exchanged; consumable and non-returnable items cannot be returned except as set out in our Refund Policy.
Please give a complete shipping address. We cannot refund delivery failures caused by a wrong or incomplete address, and return delivery costs may apply.
Transit damage claims need photo or video evidence, including an unboxing video.
Shipping charges depend on the weight of your order.
Products are for personal, not commercial, use.
We may change these terms and our policies at any time; the version on this page applies.

Disclaimer

To the extent permitted by law, we exclude all warranties and conditions relating to the website. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be excluded under Indian law.

Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Pune, Maharashtra have exclusive jurisdiction over any dispute arising from them or from your use of the website.

Complaints

Please write to care@swakfoods.com with any complaint, and we will respond as soon as possible.