Refund Policy

Returns

• A return may result in a replacement, an exchange or a refund.
• Policies can vary by product category.

General return policy

• A product is eligible for return only if it arrived physically damaged or is different from what you ordered.
• Damaged items: contact us within 3 days of delivery with an unboxing video of the packet or carton, and we will send a replacement.
• The customer pays return shipping; shipping costs are non-refundable.
• Consumable products are otherwise not returnable or refundable.

Conditions for processing a return

• The product was not damaged while in your possession.
• The product matches what was shipped.
• It is returned in new, original condition, with an unsoiled box and all accessories.
• Proof of purchase (receipt or invoice) is provided.
• Swak Foods may contact you to verify the return before processing it.

Refunds

• You get a full refund if your order is not dispatched within 10 working days.
• You get a full refund if your order is cancelled because the products are unavailable.
• Refunds go to the original payment account. If you have not received one, please contact your card issuer or bank.
• A deduction of 2.07% applies to refunds of online payments (a 1.75% service charge plus 18% GST on that charge).