Privacy Policy

This policy explains how Swak Foods Pvt Ltd ("Swak Foods", "we", "us") collects and uses personal data when you use www.swakfoods.com (the "website") or buy from us.

Data we collect

• Order details: your name, phone number, email address and delivery address, and the products you order.
• Payment details: online payments are processed by Razorpay. We receive the payment status and reference number, but not your card number or UPI PIN.
• Usage data: your IP address, browser and device type, the pages you visit and the time you spend on them.
• Messages: what you send us by email or WhatsApp.

Cookies and local storage

We use necessary cookies and your browser's local storage to keep your shopping cart and make the website work. If we add analytics or advertising cookies, we will update this policy first.

How we use your data

• To process, ship and support your orders, including cash on delivery.
• To contact you about your order.
• To send offers on similar products, if you have not opted out. You can opt out at any time by writing to us.
• To understand how the website is used and improve it.
• To meet legal, tax and accounting requirements.

Who we share data with

We do not sell your personal data. We share only what is needed with:

• Courier and logistics partners, to deliver your order;
• Razorpay, to process online payments;
• Service providers that host the website and send our emails;
• Authorities, when the law requires it;
• A buyer or successor, if our business is sold or merged.

Where data is stored and how long we keep it

Data may be processed on servers outside your state or country. We keep personal data only as long as needed for the purposes above and to meet legal requirements. No method of transmission or storage is 100% secure, but we use reasonable safeguards.

Your choices

You can ask us to access, correct or delete your personal data, or to stop marketing messages, by writing to care@swakfoods.com.

Children

The website is not intended for children under 13, and we do not knowingly collect their personal data.

Links to other websites

We are not responsible for the privacy practices of websites we link to, such as marketplaces and social media.

Changes to this policy

We post any changes on this page and, for significant changes, notify you by email or on the website.